Autodoc SE

The position facilitates seamless communication and coordination between HR, managers, and other departments. It also ensures effective management of team resources, equipment, and feedback channels. Administrative Integration Management Follow up recruitment processes by working closely with HR and departmental managers to ensure timely and effective hiring. Maintain and regularly update the employee dashboard and organizational chart to accurately reflect current staffing and organizational structure. Team Equipment Management Oversee inventory management and procurement of work clothing and equipment for the team. Collaborate with central operations to plan and acquire necessary technology resources, including smartphones, computers, and accessories. Manage service provider relationships for the procurement and allocation of SIM cards; track distribution and usage. Assess needs for additional equipment purchases and initiate orders as required. Vehicle Fleet Administration Coordinate vehicle rentals and ensure proper tracking of rental schedules and usage. Manage fuel card distribution and usage to support team mobility and ensure cost-effective operations. Supervise the administrative handling of vehicle accidents, including reporting and follow-up to facilitate timely resolution. Field Feedback and Customer Support Management Identify and report website functionality issues, including bugs and navigation problems, to improve user experience. Handle customer complaints, inquiries, and other issues by providing timely support and follow-up. Assist users with extranet-related issues, troubleshooting as needed. Monitor and resolve post-sale issues in collaboration with the Contact Center and relevant service providers, addressing payment incidents, refunds, orders, and deliveries. Manage catalog content accuracy by addressing errors such as missing photos and incorrect product information based on customer feedback. General Administrative Support Process subsidiary invoices and submit to the accounting agency using DEXT for timely reconciliation. Organize and coordinate travel arrangements, meetings, and seminars to support operational needs. Provide comprehensive administrative support to subsidiary managers as neede